WELCOME DESK BRIEF
Your role at the welcome desk during the welcome week is crucial for late student arrivals in creating a warm and supportive environment for our new international students. As the first point of contact, you will assist with enquiries, provide essential information, and offer a friendly face to ease their transition into university life.
A WORD FROM OUR AMBASSADORS
It was lovely to be able to help the new students and ensure that they have a smooth start at Middlesex. I also believe both the ambassadors and the new students were equally excited to meet each other!
STEPHANIE, MALAYSIA
WHAT YOU NEED TO DO
1- Go to the Fenella building to pick up the following from our international marketing cupboard:
- International ambassador hoodies
- Red tablecloth
- International Welcome Desk standing banner
- Flags garland decorations and flags
- Passport and stickers (cut the stickers to be able to give them to students)
- QR code stand
2- Set up the desk in the quad using tables from the quad, see the picture below as an example.
3- Students will come to ask questions or ask for some help.
Here are some of the common requests:
- Campus tour
- Help to find a classroom
- Help to access their timetable
- Help with security/ ID card
- Questions about clubs and societies
- Questions about opening a bank account
- Questions about registering with a GP
Help and advise students the best you can or direct them towards Unihelp if you are unsure.
TIPS
Be friendly and welcoming, some students will only want to chat with other international students.
If you do not know the answer to a question let them know and direct them towards a staff member who can help them.
4- Submit a feedback form at the end of each session.
YOUR PAYMENT
After you complete your assignment, please submit your timesheet on Unitemps. We will verify and accept it within two working days.
Submit 4 hours per shift for this assignment.